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An intimate hotel with breathtaking views.

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Awards

Echoes Boutique Hotel & Restaurant Awards

Echoes Boutique Hotel & Restaurant has long been renowned as one of Australia’s leading boutique hotels and we are very proud to have won the following awards over the years.

 

2014

• Regional Superior Hotel of the Year – Tourism Accommodation Australia (NSW) Awards for Excellence

2012

• Regional Deluxe Hotel of the Year – Tourism Accommodation Australia (NSW) Awards for Excellence

• Regional Restaurant of the Year - Tourism Accommodation Australia (NSW) Awards for Excellence

 

Hotel Policies

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Arrival and Departure

  • Check-in time is from 3.00 pm
  • Check-out time is prior to 11.00 am 

Early check-in or late check-out is available and rates are available on request. Although our team members are available 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

 

Children

Child or Children aged between 2 years and 11 years; “Infant” means a person under the age of 2 years;

Children and Infants may not stay in any room without an Adult.

Persons aged over 12 years will be charged Extra Person rates for each person.

All room rates are based on two adults. Extra person charges will be charged on a Room Only basis, unless otherwise stated.

- Extra Person rates AUD $ 100.00 per night will be added in a separate line at payment summary when you finalise your booking. (Extra person rates included sofa bed)

Children and Infants sharing a room with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room type.

- Additional fee AUD $ 50.00 per night each will apply if sofa bed/ rollaway and linen (including baby crib -where & when available) are required for the children.

 

Accepted Payment Methods
We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard and Visa, and a surcharge of 3% for American Express, JCB and Diners

 

Reservations Guarantee
To guarantee your reservation you will be asked for your credit card details.

 

Cancellations
Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.

 

Non-arrival
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

After check-in, should you shorten your stay, full payment will be forfeited.

 

Rates and Minimum Length of Stay Requirements
Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

 

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

 

Gratuities and Service Charges
Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

 

Smoking
We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

 

Small Pets and Animals
No pets and animals are allowed within our guest rooms

 

Communications and Privacy
If you contact us by email, fax, and standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.

 

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests.

 

Group Bookings
If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

 

Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

 

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

Changes to Hotel Policies
These Hotel Policies are subject to change without notice – latest update April 2014

 

 

Facilities and Services

Echoes Boutique Hotel & Restaurant Facilities

Keep the entire family entertained with our boutique Blue Mountains hotel facilities.

Our boutique Blue Mountains hotel offers complimentary access to a range of leisure facilities at our sister property, Lilianfels Blue Mountains Resort & Spa, located right next door, to meet the needs of each and every guest. These include an outdoor infinity or indoor heated swimming pool, floodlit tennis court, gymnasium, sauna & spa and a billiard & games room.

Relax and be pampered at our luxurious Echoes Day Spa with spa treatments that are individually tailored to suit guest needs with a multi-sensory journey that is designed to revive and rejuvenate.

Our friendly Front Desk Team are available 24 hours a day to answer your questions and keep you in the know about the latest activities and events in the Blue Mountains. With world class attractions, fine dining restaurants and picturesque bush land and gardens at your doorstep, you are guaranteed an unforgettable stay. Check in time is from 2pm and check-out time is 11am. Early check-in or late check-outs requests are subject to availability and are not guaranteed.

 

Parking
Complimentary parking is available onsite located opposite the front of the hotel building. Car parking is limited and is subject to availability at the time of arrival and may not be pre-booked in advance.

 

Internet
WiFi internet is available if you would like to use your own computer, smart phone or tablet which is available complimentary for basic internet services throughout the entire hotel. High speed WiFi internet access is available at an additional cost.

 

Gymnasium
Balance out all the gourmet food, cheese platters and fine wine with complimentary access to the gym at Lilianfels Resort & Spa located right next door. Open 24 hours a day, 7 days a week, keeping up your fitness regime is easy. 

The gym is fully equipped with cardio equipment, treadmill, rowing machines and weights. Enjoy complimentary use of change rooms, showers and lockers in the Lilianfels Day Spa.

 

Recreation
With complimentary access to a range of leisure facilities at Lilianfels Resort & Spa, located right next door, there is something to keep everyone entertained during your stay.

If you are looking to simply relax and unwind, then Lilianfels’13 metre heated outdoor infinity pool with views overlooking Jamison Valley is the perfect place with sun beds, furniture and umbrellas – be sure to enjoy the poolside service. Alternatively the resort’s 10 metre indoor heated pool, sauna and spa is the perfect option available all year round.

For those who are wanting to stay indoors then the Reading Room at Lilianfels Resort & Spa is the perfect location to sit down and catch up on the daily news with our range of local newspapers or explore the variety of books on offer in the library. Lilianfels Resort & Spa also offers a variety of board games, cards and blocks to help keep the children entertained and out of trouble.

The Billiards & Games Room, located at Lilianfels Resort & Spa, featuring a 100 year old full sized billiards table and chess table, is the perfect place to catch up with friends or unwind with a game of snooker or chess after a busy day exploring the Blue Mountains. 

 

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